Saturday, November 05, 2011

Progressive Industries

Flagler Beach, Florida

We’re off to Jacksonville Naval Air Station today for their air show.  We expect lots of traffic and people. 

We’re hoping there won’t be any rain, but a shower is possible.  A cold front moved in last night and it’s only 59 degrees, but warming up to the low 70’s.  Love this cooler weather. 

Jacksonville Air Show 2011


It seems that good customer service is rare nowadays, and I wanted to mention a company that still believes in customer service.

Back in July, when we got the new motor home, we bought a Rv Power Protection system, from Progressive Industries.  They are sometimes called surge protectors, but they are really so much more.  They protect you from high or low voltage, open ground, open neutral, reverse polarity, and much more.   I know there are a lot of people that don’t think they are necessary, but we think it’s good  and relatively cheap insurance.  Some of the campgrounds we’ve been at lately are pretty old the pedestals look like they have seen better days. We’ve been glad to have it.

Anyway, when we go to a new campground, the first thing Al does is to plug the unit into the pedestal to check for any issues.  If all is okay, he then plugs in the motor home.  It takes about a minute and a half for it to check everything out and give you power to the coach.

Twice, we have gotten an initial error code “10.”  In a few seconds that goes away and it gives us the go ahead to plug in the motorhome and everything seemed fine, and the bad error code went away.

We decided to double check and Al called Progressive Industries yesterday.  They weren’t really sure what was going on because it was something they’ve never seen.  They decided to send us a new unit, just to be safe.   We will send the old unit back once we get the new one.    We still have some power protection, but there may be a problem.  It’s good to know they stand behind their merchandise.  I had heard good things about this company, and that is the main reason we purchased it from them, verses the brand they sell at Camping World.

Our time here in Flagler Beach is winding down.  We have really enjoyed this area and plan on coming back soon. We’re leaving Tuesday, and are still hoping to get a site at Blue Springs State Park. 


  1. We have Progressive as well and it has been very worth the money.

    At one park in Kanab Utah we got an error and went up to ask if we could change sites. The woman at the desk was a workamper and told us that she had spoken to the owner about that pole which seems to only need grounding but was told that it works for most folks. My feeling was that "most folks" don't know they've got a potential problem.

    The very nice workamper switched our site. We've been back there since and always say we don't want that site even when the owner answers the phone. Wonder if she gets it???

  2. We wouldn't be caught without the surge protection!!!! We had the Progressive Industries one as well. Ours was installed in the unit and we are thankful. As soon as we purchase our next rig it will be one of the first things installed (if it isn't already there).
    Good to hear they have great customer service!!

  3. Thanks for the tip on Progressive - I'm going to check them out today.

  4. We've got a Progressive unit also and it saved us once when the pedestal was defective, only one leg had power. It was a hot day and it would have damaged our air conditioner.

    It nice to see a company that has both an excellent product and great customer service. Too rare nowadays.

  5. I hope you had a good day at the air show! Yes, surge protectors are invaluable! It always amazes me how many folks don't seem to know about them, or don't think they are worth it. They are definitely worth it. It's good to know that the company is standing by their product too :-)

  6. We also are big supporters of Progressive. Great peace of mind.


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