Saturday was day four of our “quick” service at Lazy Days.
We had taken the cats and a few essentials and moved into Mom’s house on Thursday afternoon. We expected it to be for one night.
On Friday night, it still wasn’t ready, but we didn’t know what had and hadn’t been completed.
Our service advisor Jason, is supposed to be our “go to” person. Every time we called him, he said he would check and get back to us. He never did. He just kept saying they were working on it, but never could say what had or hadn’t been done or when we could expect to get it back. Very frustrating.
On Saturday, we called Jason for a status. He said he would check and get back to us. He never did call us back (as usual). We finally decided to take a drive to Lazy Days and see for ourselves what was going on. It was a good thing we did.
When we got there it was sitting outside in front of the chassis service bays. We were hoping it was a good sign and that it was done. It wasn’t.
We spoke to Mark Fox who was in charge of the chassis service area that day. We discovered somehow our request for the transmission fluid change and lube did not get on the service ticket. The repair on the fuel gauge was not done either…but that was a whole other issue.
What that meant for us, was that on Saturday noonish, the s-cams were done…but nothing else. Grrrr… It had been in chassis for 2 days at that point!
Mark apologized and promised to do his best to get everything done by the end of the day. Of course, they needed to make sure the had all the parts and the Transynd transmission fluid. He made a few calls and found that they had everything they needed and providing the fuel gauge repair didn’t require dropping the fuel tank, they should be able to get it done by the end of the day.
We were hopeful and happy that things were moving…no thanks to Jason. The mechanic that was working on it was the one that diagnosed the s-cam issue and we felt comfortable with him.
We were pretty certain that if we hadn’t made a special trip there, that nothing would have been done. Jason assured us that he would have caught the problem, but we’re not so sure. Why didn’t he catch it the day before when I asked him what had and hadn’t been completed? If he would have checked then, he would have known there was a problem. In our opinion he dropped the ball.
A few hours later, we got a call from Mark saying the coach was ready and we could either spend the night in a service bay or a delivery site or take it away. We opted for a delivery site….after all that was free! He said they would set it up, plug it in, turn on the a/c, and lock it up for us. Now that’s what I call great service! Mark was our hero!
We decided to stay at Moms last night, but bright and early this morning we moved back into our home!
It sure feels good to be home. The kitten must have been happy too….he was crazy, crazy, crazy.
We are planning on leaving Tampa (should I jinx us?) Wednesday for Fort Myers. It’s about 120 miles straight south and an easy drive down interstate 75. There are some beautiful beaches and state parks there. Sanibel beach is know for excellent shelling….not that we need anymore shells!
Of course, you know how our plans usually work!