Cherohala Skyway

Cherohala Skyway

Sunday, September 25, 2011

Home Sweet Home

Seffner, Florida

Saturday was day four of our “quick” service at Lazy Days.

We had taken the cats and a few essentials and moved into Mom’s house on Thursday afternoon.    We expected it to be for one night.

On Friday night, it still wasn’t ready, but we didn’t know what had and hadn’t been completed.

Our service advisor  Jason, is supposed to be our “go to” person.  Every time we called him, he said he would check and get back to us.  He never did.  He just kept saying they were working on it, but never could say what had or hadn’t been done or when we could expect to get it back.  Very frustrating.

On Saturday, we called Jason for a status.  He said he would check and get back to us.  He never did call us back (as usual).  We finally decided to take a drive to Lazy Days and see for ourselves what was going on.  It was a good thing we did.

When we got there it was sitting outside in front of the chassis service bays.  We were hoping it was a good sign and that it was done.  It wasn’t.

We spoke to Mark Fox who was in charge of the chassis service area that day. We discovered somehow our request for the transmission fluid change and lube did not get on the service ticket.  The repair on the fuel gauge was not done either…but that was a whole other issue.

What that meant for us, was that on Saturday noonish, the s-cams were done…but nothing else.   Grrrr…   It had been in chassis for 2 days at that point!

Mark apologized and promised to do his best to get everything done by the end of the day.  Of course, they needed to make sure the had all the parts and the Transynd  transmission fluid.  He made a few calls and found that they had everything they needed and providing the fuel gauge repair didn’t require dropping the fuel tank, they should be able to get it done by the end of the day.  

We were hopeful and happy that things were moving…no thanks to Jason.  The mechanic that was working on it was the one that diagnosed the s-cam issue and we felt comfortable with him.

We were pretty certain that if we hadn’t made a special trip there, that nothing would have been done.  Jason assured us that he would have caught the problem, but we’re not so sure. Why didn’t he catch it the day before when I asked him what had and hadn’t been completed?  If he would have checked then, he would have known there was a problem.  In our opinion he dropped the ball.

Anyway….

A few hours later, we got a call from Mark saying the coach was ready and we could either spend the night in a service bay or a delivery site or take it away.    We opted for a delivery site….after all that was free!   He said they would set it up, plug it in, turn on the a/c,  and lock it up for us.  Now that’s what I call great service!  Mark was our hero!

We decided to stay at Moms last night,  but  bright and early this morning we moved back into our home!

It sure feels good to be home.  The kitten must have been happy too….he was crazy, crazy, crazy.

We are planning on leaving Tampa (should I jinx us?) Wednesday for Fort Myers.  It’s about 120 miles straight south and an easy drive down interstate 75.  There are some beautiful beaches and state parks there.  Sanibel beach is know for excellent shelling….not that we need anymore shells!

Of course, you know how our plans usually work!

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12 comments:

  1. Ah, but now that you are full timers, you have time!

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  2. It's a good thing you made the trip over there. I don't think Jason was doing a very good job of following up. And when does kitty get a name?

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  3. At least you are now ready to escape. Wish I could say the same. :(

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  4. Glad it is finally done. Keeping on top of them saved the day. Have a good trip!

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  5. Gee, that sure would be frustrating!! After all it IS your home. Customer Service is becoming a thing of the past.
    Enjoy your drive to Fort Myers.

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  6. Glad it is finally fixed. Hope you get that trip in. We went to Sannibel for our 10th anniversary (17 years ago), it was a beautiful place.

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  7. glad to hear that the repair was all done finally!!!..enjoy your stay in Seffner!

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  8. Sure hope that's the last time you see the inside of that repair facility for a long, long time. Nice to have it all done though, I bet!

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  9. Sounds like we're going through with the local Harley dealer...they've had my bike a month and Stu's a week now and we still can't get definitive answers. We're going in for a face-to-face with the service manager tomorrow. Glad you're back home now!

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  10. Sure hope Mark dresses Jason down. There is no excuse for the way he provided NOservice.

    Hope you are long gone from there by the time you get this.

    currently I'm sitting for the 4th day in the Winnebago waiting room and so I can absolutely sympathize.

    Sherry
    www.directionofourdreams.blogspot.com

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  11. Hope your plans go smooth from now on. Sanibel is beautiful and I know you will love it!

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  12. Good service is sure hard to find sometimes. Jason should be fired in my opinion. I don't care how good he is at the rest of his job, bad service and no communication is enough to make you go somewhere else if you can, and they lose a customer. As well as all the poor advertising on your blog - who knows how many customers will not use them.

    I'm so glad you're on your way again - happy travels! :)

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